Why Not Add a New Profit Component to Your Service Department?
Very few dealers are both aggressive and effective in selling Extended Service Agreements (ESAs) after the new or used vehicle has been delivered. If you are so fortunate to be among this minority, you...
View ArticleDoes Your DMS Match Your Actual Parts Counts?
Have you ever had this happen? … A service advisor contacts your parts department to see if you have a specific part in stock. You check the computer system and it shows that you have it. A price is...
View ArticleThe Importance of the MPI-ASR Process
Back in May of this year, I published a blog article focused on the difference between good and great automobile dealers and I promised to follow that up by discussing what we, at the NCM Institute...
View ArticleThe Myths of Writing Service Part 2
As you remember from my article last month, myths can be very dangerous things. They can and will impede your ability to grow, expand, and succeed. I discussed some of the biggest myths surrounding the...
View ArticleDeveloping the right pay plan for service advisors
Last week, George Gowen wrote about the importance of service advisors to retaining your customer base (Miss it? Check it out.) This naturally leads to the question: How much should I be paying them?...
View ArticleAnnouncing Something New at NCM: Service Advisor Training
I’ve been chomping at the bit to make this announcement, and we just got the go-ahead! After years of your asking for service advisor training, I’m happy to announce that the NCM Institute has added...
View ArticleHow to Hire the Most Important Sales Role in Your Dealership: Service Advisors
There is no question that a successful dealership has both skilled technicians and knowledgeable salespeople to maintain profit margins. But an oft-overlooked—and equally (or arguably even more)...
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